Return Policy

General Overview

• Our return policy applies to all purchases, whether or not you opt for Checkout Plus (Free Return).
• All returns must begin with a return request submitted through our Returns Center.
• Once submitted, your return must be explicitly authorized by our Customer Support Team before shipping the item.
• You must use the return address provided by the Fajas Salome Support Team. Returns sent to the wrong address will not be processed, and Fajas Salome is not responsible for lost packages.
• Customers are responsible for all return shipping costs, unless:
  • The return is due to a confirmed Fajas Salome error, or
  • You opted for Checkout Plus and use our prepaid return label.
• Always provide the tracking number once the return is shipped.
• Unauthorized returns will not be processed or accepted.

Return Requests and Deadlines (Calendar Days)

• Exchanges, Store Credit, and Refunds: Must be requested within 30 calendar days of delivery.
• Defective, Damaged, or Incorrect Items: Must be reported within 7 calendar days of delivery, with clear photos.
• Warranty Claims (Manufacturing Defects Only): Must be submitted within 30 calendar days of delivery.
• Once approved, returns must be shipped within 14 calendar days of authorization. Returns not shipped within this period will be considered void and rejected.

Product Eligibility for Return

To qualify for an exchange, store credit, or refund, your item must:

• Be unworn, unused, and in the same condition as received
• Have all original tags attached
• Be returned in its original packaging
• Be free of stains, odors, deodorant, or perfume
• Have been tried on over underwear only

Important:

• Any modification, alteration, damage, or missing parts automatically voids return eligibility.
• If your return is voided, the item will be returned to you. You must provide a prepaid shipping label to retrieve it.

Damaged or Incorrect Items (Shipping/Order Mistakes)

• Submit a return request through our Returns Center specifying the issue and including clear photos.
• Upon review, our team will offer a replacement, store credit, or refund depending on availability and customer preference.

Exchanges & Store Credit

• Store credit is issued for the full value of the returned item and never expires.

Refunds

• Refund requests must be made within 30 calendar days of delivery.
• Sale items, promotional items, and final sale products are not eligible for refunds.
• Refunds are issued to the original payment method after the product is inspected and approved.
• Refund processing time: 7–14 business days after approval.
• Shipping costs are non-refundable.

Bundle Return Policy

• If you purchased a bundle, all items in the bundle must be returned together to receive a refund.
• Partial returns from a bundle are only eligible for store credit.

Unauthorized Returns

• Items sent back without prior authorization will not be processed.
• The customer must provide a prepaid label to retrieve any unauthorized items.

Final Sale – Non-Returnable Items

The following are final sale and cannot be returned, exchanged, or refunded:

• Panties
• Certain shapewear/fajas (as noted on product pages)
• Items marked as Sale or Promotional
• Gift items or promotional giveaways

Lipo & BBL Recovery Kit – Special Return & Exchange Policy

The Lipo & BBL Recovery Kit follows a special policy due to the nature of the items included.

Refunds

• Refunds are not offered for the Recovery Kit or any items inside the kit.

Faja Inside the Kit

Only the faja included in the Recovery Kit is eligible for:

• Exchange, or
• Store credit

Requests must follow the same timelines already listed in the main Fajas Salome policy:

• 30 days for exchanges/store credit
• 7 days for damaged or incorrect items
• 14 days to ship after authorization

To qualify, the faja must meet all standard Fajas Salome return requirements:

• Unworn, unused, original condition
• Tags and packaging intact
• No stains, odors, deodorant, or perfume
• Tried on over underwear only
• Clear photos may be required for review

Items that fail inspection will be denied.
Denied items can be returned to the customer only if a prepaid return label is provided.

Other Items in the Kit

• All other Recovery Kit items are final sale and are not eligible for return, exchange, or store credit.
• Only manufacturing defects may qualify for warranty review under Fajas Salome's standard warranty guidelines.

Warranty Coverage (Defects vs. Damage)

Covered: Manufacturing Defects (30 calendar days)

• Issues with fabric, seams, stitching, or construction
• Must be reported to support@fajassalome.us within 30 calendar days of delivery
• Requires clear photos for evaluation

If approved, you may receive:

• A replacement
• A store credit
• Or a refund, at our discretion

Not Covered:

• Damage from normal wear and tear
• Incorrect use, laundering errors, stretching, or alterations
• Sizing issues caused by incorrect self-measurements

Additional Return Policy for Klarna Purchases (Only applicable to orders paid with Klarna)